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Return to shopReturn And Exchange Policy
Thank you for shopping at www.rufebuvoafereg.com! We are committed to providing quality products and excellent customer service. If you are not satisfied with the silicone spatula storage rack you purchased, we will provide you with a convenient return and exchange service. Please read the following return and exchange policy carefully to understand your rights and operation procedures.
1. Return and Exchange Conditions
We accept returns and exchanges under the following conditions:
Return Conditions:
The product must be unused and keep the original packaging and tags.
The product must be intact and not damaged or washed.
Return requests must be made within 14 days of receiving the product.
Exchange Conditions:
The product must be unused and the packaging is intact.
Exchange requests must be made within 14 days of receiving the product.
We only support exchanges between products in the same category.
2. How to apply for a return and exchange
Step 1: Please contact us through our customer service email and provide your order number and reason for return and exchange.
Step 2: After confirming your return or exchange request, we will provide a return address and detailed instructions.
Step 3: Please send the returned product back with the original packaging. After we receive and inspect the product, we will start processing the return or exchange.
Step 4: The refund will be refunded through your original payment method. The exchanged product will be sent to you based on stock availability.
3. Return and Exchange Fees
Return Fees: If you return the product for personal reasons (such as dissatisfaction, unsuitability, etc.), the return shipping costs are usually borne by you.
Exchange Fees: If the exchange is due to product quality problems or the wrong product is sent, we will bear the costs of return and exchange.
Please note: If the product is damaged or lost during the return process, we will not be able to provide you with a refund or exchange.
4. Refund Processing
After the returned product is received and confirmed to meet the return conditions, we will process the refund within 7 working days.
The refund will be refunded according to your original payment method. For example, if you paid by credit card, the amount will be returned to your credit card account.
Please note that the refund time may vary depending on the payment method. Please contact your payment provider for details.
5. Inapplicable Return and Exchange Situations
The following situations are not applicable to the return and exchange policy:
Customized products: Customized products will not be accepted for return or exchange once shipped.
Used products: If the product has been used, washed, damaged or does not meet the return conditions, it will not be accepted for return.
6. Product quality problems
If the product you received has quality problems (such as damage, defects, etc.), we will provide you with a full refund or exchange service, and the return shipping fee will be borne by us. Please check the product as soon as possible after receiving it. If there is any problem, please be sure to contact our customer service within 7 days for processing.
7. How to ensure the safe return of the product
Please be sure to send the returned product together with the original packaging to ensure that the product is intact.
It is recommended to use a trackable mailing service and keep the relevant mailing receipt and tracking information.
We are not responsible for the damage or loss of the returned product during transportation unless the product is damaged by us during transportation.